Support & Help Center

Knowledge base for platform onboarding and domain setup issues.

Why is my Custom Domain SSL status 'Pending'?

SSL provisioning relies on DNS propagation. Once you add the provided TXT/CNAME challenge records to your registrar, our system polls Cloudflare every 3 minutes. It typically activates within 15 minutes.

Why are my iOS Universal Links opening in the browser?

Apple caches the .well-known file. It can take a few days for Apple's CDN to scrape your newly activated domain.

How do I change a short code on a shared domain?

Short codes on shared domains (seelinkgo.com) are immutable to prevent routing conflicts. You must delete and recreate the link.

Still Need Assistance?

For billing adjustments, enterprise inquiries, or platform administration support.

help@realsimplelinks.com